Question: 1. What do these terms mean? process control (aka statistical process control or SPC) ISO 9000 ISO 14000 FMEA (Failure Modes and Effects Analysis) Upper
1. What do these terms mean?
- process control (aka statistical process control or SPC)
- ISO 9000
- ISO 14000
- FMEA (Failure Modes and Effects Analysis)
- Upper Control Limits (UCL) and Lower Control Limits (LCL)
- common causes (aka chance variation)
- special causes (aka assignable variation)
2. What are the 4 measured areas of performance using the Balanced Scorecard methodology?
3. What are the 3 drivers of risk that are estimated when performing a FMEA?
4. What factors should you consider in deciding which type of control chart is appropriate for your data?
5. What should you do if your SPC charts suggest you have special causes impacting your performance? What should you do if your SPC charts suggest you only have common causes affecting your results?
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