1) what is the difference between interactive and active listening? with examples

2) an example where you detoured or debated while listening?

3) If English is the dominant international language of business, why should you learn a foreign language in preparation for an overseas assignment?

4) What are the four axioms of conflict according to Watkins? How is each related to communication?

5) What are the three guidelines regarding time limits as it pertains to negotiation? Explain why they are important.

6) Give examples of several biases that you may have that could interfere with the communication process. Explain how they could interfere with an interview.