1. What lessons can be learned from the forecasting issues that caused problems for businesses during COVID-19? How could they have better forecasted customer needs? 2. Suppose that you are thinking about opening a new restaurant How would you go about forecasting demand and sales? Please read Chapter 10 to answer the following questions: 1. During the beginning of COVID-19 many businesses experienced short-term demand that exceeded capacity. Explain why it is important for operations managers to think about capacity expansion strategies. 2. Section 10-4b describes various approaches businesses can take to manage capacity by shifting and stimulating demand. As businesses reopen after an event like crisis which of these approaches do you think is best suited for (a) a hair salon and (b) a movie theater