1. When is conflict dysfunctional?

a. When it provides a medium to release tension.

b. When it reduces group cohesiveness.

c. When it fosters an environment of self-evaluation.

d. When it provides a means for expressing frustration.

2. E-GO, a company specializing in electric vehicle production, has separate departments for government contracts, commercial fleet contracts, and personal use contracts. E-Go is departmentalizing on the basis of

a. differences in product lines.

b. differences in the type of function being used.

c. geographic market differences.

d. the particular type of customer the organization is trying to reach.

3. Rosemary owns a local clothing resale shop. Rosemary has five employees reporting to her; however, she makes all of the decisions regarding store displays and inventory. In addition, Rosemary is responsible for the store's finances. Which type of organizational structure does Rosemary have?

a. Virtual structure

b. Matrix structure

c. Boundaryless structure

d. Simple structure

4. Which of the following categories in the Organizational Culture Inventory groups cultures that are competitive, perfectionist, and power-oriented?

a. Accountability

b. Outcome orientation

c. Team orientation

d. Aggressive-defensive

5. Which of the following is not an outcome of a strong organizational culture?

a. Cohesiveness

b. Loyalty

c. Organizational commitment

d. Resistance