1) Which subject line for this direct request would be most suitable?

a.Please Help

b.Need Information About Awardee Andrea Alexander

c.Planning STAR Awardee Banquet

2) Which of the following message openings is most effective?

a.As you know, you recently nominated a member of your department for the STAR award.

b.This is to let you know that we are now planning the STAR award banquet to be held in June.

c.To provide the presenter with information, please answer some questions about your STAR nominee Andrea Alexander, who will be honored at the June banquet.

3) The body of this message will revolve around questions to ask. Which of the following best describes the kind of questions to ask?

a.Ask open-ended questions such as this: Is Andrea an outstanding staff member of your department?

b.Ask close-ended questions such as this: Has Andrea been an outstanding staff member of your department?

c.Ask open-ended questions such as this: How has Andrea been an outstanding staff member of your department?

4) The closing of a direct request message should express appreciation and ask for a specific action. Which of the following best expresses appreciation?

a.We are happy to sponsor this banquet, and we thank you in advance for any information you can provide in making this event special for our employees.

b.You must be proud of this special nominee who brings honor to your department. We thank you for providing any additional information, anecdotes, or stories that would help the audience understand why Andrea is special.

c.I know you are busy and I wouldn't ask this unless it were extremely important, but we do appreciate your time in answering these questions.

5) Which of the following courteously provides an end date and a reason for it?

a.Please respond by May 15 so that we will have time to prepare adequately for the June 5 banquet.

b.If you don't respond before May 15, we may not have time to adequately prepare for the June 5 banquet.

c.All of the responses must be received by May 15 to be useful.

6) What is an appropriate sign-off for this e-mail message?

a.No name or address is necessary for internal e-mail messages. The program automatically provides the necessary identification.

b.Always include the writer's name and full contact information.

c.Include only the writer's first name when the message is exchanged within the company.