Question: 10 1 1 Each day, a FedEx competitor processes approximately 50,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified

10 1 1 Each day, a FedEx competitor processes

10 1 1 Each day, a FedEx competitor processes approximately 50,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Description Weight Number of Errors Complaints reopened 3 150 Damaged packages 18 International 105 Invoice adjustments 284 Late pickup stops 3 214 Lost packages Missed proof of delivery Right date late 747 Traces 3 118 Wrong day late 5 16 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): 10 4 1 25 1 %

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