10. In preparing for his first day on a new job, Byron wants to make a good first impression, indicating he understands the role of

a. recency effect b. typecasting effect c. primacy effect d. similar to me bias

11. on the first day of her new job, noreen expects to meet her manager and some of her colleagues and be presented with information about company policies and the steps involved in accomplishing certain of her tasks. this expectation is a framework of understanding known as

a. interpretation b. value judgment c. equity proposition d. schema

18. in applying the expectancy theory to her role as a manager in the communications department of a broadcast network television company, kelli understands that, in addition to expectancy and instrumentality, two other important factors affect motivation. these factors are:

a. life stage and values b. performance and value of outcome c. effort and performance d. ability and role clarity