11. A project team member has completed his work on the project. The team member has let you know that because of the skills he has learned on the project, he will be applying for a new job, and would like you to provide a written reference for him. The team member received special training to do work he was assigned to complete, and you know the only reason the functional manager agreed to pay for a portion of the training was that she expected the team member to use the new skills in maintaining the project deliverables once the project is complete. Which of the following must you do?

A. Consult with the functional manager.

B Update the employee's records with the new skills acquired.

C. Provide the team member with documentation of the training he received.

D. Refuse to provide a reference

12. Four project managers are having lunch together and discussing their projects. Most of the time they are just complaining about how hard projects are to manage in their company. Some complain about the stakeholders and the number of changes they cause. Others talk about how hard it is to get people to cooperate and perform. One project manager wants to focus on the advantages of the matrix-type organization they all work in for their projects. Which of the following would he mention?

A. Easier communications

B. More than one manager for project teams

C. Improved project manager control over resources

D. Easier reporting

13. Another project manager has a family emergency and must leave. He has asked you to fill in for him during a team meeting to discuss a minor problem with the project. He has already distributed a detailed agenda and provided you with a copy. When you attend the meeting, several members of the team are making fun of the absent project manager's ethnic heritage. Your company does not have a formal diversity policy covering such behavior. What should you do?

A. Begin the meeting with a discussion of diversity and professional behavior.

B. Hold the meeting as if nothing happened.

C. Report the incident to the other project manager.

D. Because your company does not have a written diversity policy, there is nothing you can do

14. Your company has contracted with a well-known software developer to provide services during the planning and design phases of your project. Invoicing requirements were specifically defined within the contract, but limits on the seller's expenses were overlooked. As the project manager, what action should you take?

A. Negotiate a modification to the terms of the contract.

B. Terminate the contract.

C. Define acceptable limits to be adhered to.

D. Proceed in good faith

15. The project is not completed until:

A. Formal acceptance is received, and any other requirements for project closure as stated in the contract are met.

B. The customer is satisfied and final payment is received.

C. The project scope is completed, administrative closure is completed, and payment is received.

D. Lessons learned are completed

16. Which of the following is the primary responsibility of a risk owner?

A. Identify new risks and create workarounds.

B. Quantitatively analyze risks as assigned by the project manager.

C. Respond to risk triggers and implement the planned risk responses.

D. Report to the project manager that a risk has occurred, and note the consequences

17. A project manager for the seller is told by her management that the project team should do whatever possible to be awarded incentive money. The primary objective of incentive clauses in a contract is to:

A. Reduce costs for the buyer.

B. Synchronize objectives

C. Reduce risk for the seller by shifting risk to the buyer.

D. Help the seller control costs.

18. The organization is about to begin a series of similar projects. The projects will be managed consecutively. Each project involves developing an online cooking video focused on foods appropriate to the month in which they will be released. For example, the summer videos will include picnic food and cool treats, and the December video will feature holiday foods for Hanukkah, Christmas, and Kwanzaa. The project sponsor is adamant that the management plan for each project includes an emphasis on making the best possible use of the lessons learned register. He believes that other projects have not been successful because they failed to take advantage of lessons learned from previously completed projects. The lessons learned register should be updated:

A. Throughout the project

B. At the end of each project phase

C. Weekly

D. At the end of the project

19. You are managing a new oil purification project in a foreign country. A person informs you that you will have to pay him a "transfer fee" for the permit to move heavy equipment through the city. What is the first thing you should do?

A. Do not pay the fee

B. Negotiate openly with the city officials.

C. Make sure the person is really a government official.

D. Pay the fee, but only to the city

20. You are managing a software systems development project, and according to metrics, you are about 75 percent of the way through the project's life cycle. Until this point in the project, there have been very few changes needed to what has been planned. Most of the changes have been minor. You are now fielding a number of changes from suppliers as well as from within the project. You feel that you need to have clearer information defining how change requests should be presented and evaluated, as the stakeholders are upset that some of their requests have been rejected. A change management plan should be created in which process group?

A. Executing

B. Planning

C. Closing

D. Initiating

21. Based on the chart, some of the identified risks do not occur and therefore activity B gets done in 3. What is the effect on the project?

A. The project is complete

B. There will be three critical paths.

C. Activity A will have more float.

D. The project will complete sooner if activity F starts immediately.

22. You are a project manager for a large electrical system implementation. One of your key people has started to miss deadlines and work quality is beginning to suffer as well. This person has participated in project planning, fine-tuning the activity estimating, and developing the reward system for the project. You are confident this person is well aware of the work deadlines and required quality specifications. What action should you take?

A. Discuss the issue with the employee at the next team meeting and try to determine the factors impacting performance.

B. Report the problem to the personnel or human resource department for corrective action.

C. Reassign some work to other team members until performance starts to improve

D. Escalate the situation to the employee's functional manager and ask for assistance

23. A system development project is nearing project closing when a previously unidentified risk is discovered. This could potentially affect the project's overall ability to deliver. What should be done next?

A. Alert the project sponsor of potential impacts to cost, scope, or schedule

B. Develop a workaround.

C. Mitigate this risk by developing a risk response plan.

D. Qualify the risk.

24. In a fixed-price (FP) contract, which of the following is least likely to be an output of the Control Procurements process?

A. Records collected

B. Resource change approvals

C. Payment requests

D. Contract changes

25. You are having difficulty getting a project underway. You have not been able to get the charter approved. A major stakeholder is not sure a project is necessary, and a few others cannot agree on acceptable high-level requirements. All of the following are purposes of the project charter except:

A. It identities the product acceptance criteria

B. It gives the project manager authority.

C. It establishes the project.

D. It identities high-level risks and constraints