11. Challenges in the Hiring Process discussed in class include all of the following EXCEPT: a. Determining characteristics that differentiate high performers from low performers b. Measuring those characteristics that differentiate high performers from low performers c. Evaluating applicants' motivational levels d. Deciding who should make the decision to hire. e. all of the above were discussed in class as challenges in the hiring process 12. A company can recruit externally or internally when filling a position. Hiring an internal candidate over an external candidate may result in greater general employee motivation among other employees but does nothing to reduce the vacancy in the organization. a. true. b. false. a. 13. All of the following are drawbacks of promoting from within EXCEPT when an internal candidate in promoted, it causes a cascade of vacancies within the firm. b. internal recruiting costs tend to be higher than external recruiting costs because of the extensive databases and employee skills inventories required. if the current workforce lacks diversity, EEO-related problems may be perpetuated. d. an employee's good performance on one job may not be a good predictor of his/her performance on another job. c