(11) Reducing the cost of poor quality has a dramatic impact on company financial performance, as indicated on the ____________________ (ROA = Profit Margin X Asset Turnover)

Select one:

a.

Walmart Financial Market

b.

Dupont Financial Model

c.

Lean Six Sigma Model

d.

Juran quality model

(12) Similar to the assessment of the cost of poor quality. the market study (1) gives a snapshot of standing relative to competition and (2) _____________________________________________

Select one:

a.

identifies opportunities and threats

b.

identifies value and non-valued added issues

c.

identifies environmental issues

d.

identifies strengths and weaknesses

(13) When summaries on quality are first presented to managers, one typical question is, ___________________________________?

Select one:

a.

What are the right costs

b.

What are the obvious threats

c.

What are the company's weaknesses

d.

What are the prime opportunties

(14) According to the textbook, __________ costs are highest for Complex industries.

Select one:

a.

Appraisal

b.

Total

c.

External

d.

Internal