In this modules discussion, we will tackle how to frame a complex business problem. Often people struggle with simply identifying what the problem is.

So, we will start by documenting the pain points of a problem. Capture the issues as bullet points. Determine what the effects have been.

From these items, you will capture a central theme. This central theme gets to the heart of the problem.

For our discussion, lets consider that you are all members of a school board committee and you are trying to better understand why Central Middle School is far underperforming compared to other schools in the district.

For your initial post, list the questions you would ask to Rasmussen Middle Schools Principal so that you can understand the issues.