11. Resiliency cat be developed through cohancing the assets that a person possesses, through education, training, and nurturing social relationships. True False 12. Positive psychological theory and research prefers to use the more precise and operationally defined term subjective well-being, or SWB, instead of happiness. True False 13. When a person does not say anything, communication does not take place. True False 14. Vertical communication is required to make a coordinated, cross functional effort in achieving organizational goals. True False 15. According to Herbert A. Simon, the second phase of the decision-making process-design activity - involves analyzing possible courses of action. True False