1.1 You are the head quality engineer at a mechanical fasteners manufacturing company and the Safety, Health, Environment, and Quality (SHEQ) department manager has tasked you with compiling a Quality Cost Summary (008) for the company for the previous month. 0 0.0 CO .9 9% The quality control department comprises eight inspectors who are primarily responsible for final inspections. There is one additional patrol inspector who performs first-off inspections on each production run. A quality inspector earns R36,000.00 per month. Production has two sorting inspectors, each earning R24,000.00;'month, who sort lots rejected by nal inspection. The engineering department is responsible for, among other tasks, product and process failures analysis, as well as control plan generation which cost roughly R40000lmonth. An additional R60000imonth is spent on previewing customer drawing specifications and deriving quality requirements from them in order to establish quality specifications for use by manufacturing personnel. Scrap from final inspection rejection and customer returns amounted to 219000 and 333500 pieces, respectively, for the past month. Customer returns requiring rework average about 100800 pieces per month. Scrap generated during production is believed to be about half of the total oor scrap of1600Kgimonth. Final inspection rejects an average of 400000 re- workable pieces per month which are then at rolled or re-rolled. Finance has costed scrap items at R14 per thousand pieces, oor scrap at R800 per thousand kilograms, reworking of customer returns at R96 per thousand pieces, and flat rolling and re-rolling at R920 per thousand pieces. 1.1.2 Substantiate the first three action plans you would advise management implement based on the results of your QCR. (9)