2.1 You are the head quality engineer at a mechanical fasteners manufacturing company and the Safety, Health, Environment, and Quality (SHEQ) department manager has tasked you with compiling a Quality Cost Summary (QCS) for the company for the previous month. The quality cost data for the company is as follows: The quality control department comprises eight inspectors who are primarily responsible for final inspections. There is one additional patrol inspector who performs first-off inspections on each production run. A quality inspector earns R34000 per month. Production has two sorting inspectors, each earning R22000/month, who sort lots rejected by final inspection. 2 EQP2601/101/3 The engineering department is responsible for, among other tasks, product and process failures analysis, as well as control plan generation which cost roughly R24000 /month. An additional R18000 /month is spent on previewing customer drawing specifications and deriving quality requirements from them in order to establish quality specifications for use by manufacturing personnel. Scrap from final inspection rejection and customer returns amounted to 211000 and 300500 pieces, respectively, for the past month. Customer returns requiring rework average about 800000 pieces per month. Scrap generated during production is believed to be about half of the total floor scrap of 21000Kg/month. Final inspection rejects an average of 200000 re-workable pieces per month which are then flat rolled or re-rolled. Finance has costed scrap items at R12 per thousand pieces, floor scrap at R800 per thousand kilograms, reworking of customer returns at R4 per thousand pieces, and flat rolling and re-rolling at R1.20 per thousand pieces. 2.1.1 Use the above quality cost data to compile your QCS report 2.1.2 Use the results of your QCR to substantiate a Quality Improvement Project prioritisation strategy