12 (2 points) Retake question TQM is: Question 12 options: a continuous improvement process. when the word customer is preferred over guest. a concept that's goal is to ensure continuous quality improvement of product more than service. all of the above. a and c. Question 13 Needs Answer Question 13 (2 points) Retake question Which of the following is the last step in the TQM process? Question 13 options: Track results. Analyze and resolve deficiencies. Evaluate and support the process. Modify the process to incorporate corrections