12. The experiential learning model begins with A. practice. B. a demonstration. C. a shared experience.D. a lecturette

. 13. What's the optimum length of an orientation? A. Two to three days B. One day with follow-up meetings C. It depends on the objectives. D. One day

14. For a cost leader, decision making tends to be centralized and the design tends to be A. mechanistic. B. centralized. C. structured. D. organic.

15. _______ are sometimes used in place of a lecture to convey information to new hires. A. Written assessments B. Simulations C. Written handouts D. Role-playing activities

16. Which of the following is a strategy for developing mid- to upper-level managers and executives that isn't used for other employees? A. Mentoring B. Job rotation C. Coaching D. Action learning

17. Seymour is attending business courses at the local university as part of his training, which will eventually land him in his company's CEO position. This type of training is an example of A. executive/management education programs. B. mentoring. C. action learning. D. coaching.

18. Which of the following skills are typically required of lower-level managers? A. Conceptual and technical B. Interpersonal and technical C. Leadership and decisional D. Decisional and conceptual

19. On the first day of training, Melinda starts off the session by warmly greeting the trainees and offering an icebreaker. What should she do next? A. Go through the agenda to indicate what will be happening over the course of the training

B. Describe the purpose of the training and review objectives C. Discuss the ground rules for the training D. Ask the trainees about their expectations and personal goals related to the training

20. Providing the basic literacy skills training A. has no impact on error rates. B. is necessary before more complex training is provided but itself has no financial impact. C. results in a large drop in absenteeism