Question: 12. Your new customer contacts you. The invoice didn't include the volume discount you promised. Some of the products were damaged. They were short 2

12. Your new customer contacts you. The invoice didn't include the volume discount you promised. Some of the products were damaged. They were short 2 boxes. Your customer is very upset and questions if they made the right decision to do business with you. What are six steps you will take to fix this and make your customer happy. Again, this is related to your role play product (6 marks)

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