13. The ____ is based on experience, judgment, and feelings. to. External audit b. Sustainability c. Organizational structure d. Intuition

14. The natural human tendency to fear new policies and strategies because of the possible negative consequences is known as: to. Empowerment b. Organizational culture c. Resistance to change d. The social trend

15. The ____ are rules and procedures established in the company to support the efforts made to achieve the objectives set. to. Coordinate units b. Business policies c. External forces d. Strengths and weaknesses

16. One of the benefits of strategic management is: to. The greatest communication in the company b. The poor compromise c. The little participation d. Increased conflict

17. Some companies do not carry out strategic management because they consider it: to. A lost of money b. A breakthrough in technology c. An economic benefit d. A legal problem

18. One of the errors observed in the strategic management process is: to. Employee engagement b. Lack of managerial support c. The flexibility to make changes d. The participation of all levels of the company