Question: 140C4S - Please don't just copy and paste a rephrased internet post. Run through ALL the bullet points, and guarantee yourself an upvote and a

140C4S - Please don't just copy and paste a rephrased internet post. Run through ALL the bullet points, and guarantee yourself an upvote and a half!
Individually, you will be creating a customer service strategy aimed at building and sustaining customer loyalty for your chosen company. You have been hand selected by the CEO to propose a customer service strategy to the Board of Directors for your organization in an effort to convince them that they should adopt your strategy. Your company has been struggling to attract and retain customers. You believe this is due to the lack of focus on customer service.
The Project
While you are developing your proposal before your presentation, you discover internal data that highlights four key problem areas for the company. These are problems that will make it hard for the company to achieve its business objectives, and include:
-
Increasing turnover among Customer Service Representatives
-
Slow response time to customer inquiries
-
Low client retention rates (fewer repeat customers)
-
An increase in billing errors
As it relates to YOUR MADE-UP Company:
-
Prioritize ALL of the problems listed ranging from highest to lowest.
-
Select the top two problems from your list and describe the impact they have on your Companys ability to achieve its goals.
-
Create an action plan to address these two problems (from employee training, feedback from customers, resources needed), etc. Include specific objectives, steps and timing.
At least four quick paragraphs
Please don't just copy and paste a rephrased internet post. Run through ALL the bullet points, and guarantee yourself an upvote and a half!
PLEASE POST NEW CHEGG ANSWER. I ALREADY USED THE OTHER CHEGG ANSWER TO THIS PROBLEM, HENCE A REPEAT WILL GET A DISLIKE. A NEW RESPONSE WILL GET THE BIG UPVOTEStep by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
