15 Multiple choice questions (5 points) vu. "Make it first the first time" a An unrealistic definition of quality b. A user-based definition of quality c. A manufacturing-based definition of quality d. A production-based definition of quality VM. Which of the following is not one of the major categories of costs associated with quality? a. Prevention cost b. Intemal cost c. External cost d. None of the above; they are all major categories of costs associated with quality "Employees cannot produce goods that on average exceed the quality of what the process is capable of producing expresses a basic element in the writings of a Vilfredo Pareto b. Philip B. Crosby c. W. Edwards Deming d. Joseph M. Juran A quality loss function includes all of the following costs except a. Sales costs b. The cost of scrap and repair The cost of customer dissatisfaction d. Inspection, warranty, and service costs The Four Ms" of cause-and-effect diagrams are I a. material, methods, men, and mental attitude b. Material, machinery/equipment, manpower, and methods c. Material, management, manpower, and motivation d. Material, management, manpower, and failure X. C