17 - A new service development system must be A) No supported by a clear articulation of product and service phases. B) Supported by a fact-driven process C) Not Supported by a clear and dynamic blueprint D) Supported by a clear line of external interaction line 18 - Which is one important element that you need to know for product adaptation to a foreign market? A) The existence of similar products in this foreign market B) The total pricing for exporting to that foreign market C) Cultural and Consumer Preferences D) The domestic government approach and policy with that foreign market. 19 - The service Development is considering the end to end process of developing and launching of a service to be sold to a customer, which is NOT an activity that is not part of this process? A) Market research B) strategy C) experience D) Revitalize the product life cycle 20 - What is the core concept behind negligence legal approach? A) Duty of care B) The number of customers affected by a liability of products or services C) The product conforming to a rule or law D) Care of public company image 17 - A new service development system must be A) No supported by a clear articulation of product and service phases. B) Supported by a fact-driven process C) Not Supported by a clear and dynamic blueprint D) Supported by a clear line of external interaction line 18 - Which is one important element that you need to know for product adaptation to a foreign market? A) The existence of similar products in this foreign market B) The total pricing for exporting to that foreign market C) Cultural and Consumer Preferences D) The domestic government approach and policy with that foreign market. 19 - The service Development is considering the end to end process of developing and launching of a service to be sold to a customer, which is NOT an activity that is not part of this process? A) Market research B) strategy C) experience D) Revitalize the product life cycle 20 - What is the core concept behind negligence legal approach? A) Duty of care B) The number of customers affected by a liability of products or services C) The product conforming to a rule or law D) Care of public company image