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18. Using models and analytic techniques together with data access, providing features that make them accessible by nontechnical users, and are flexible and adaptable for different types of questions and problems is called ..... 19. A set of methodologies, processes, architectures, and technologies that transform raw data into meaningful and useful information is called .... 20. The set of analytics methods those answer the questions "How can we make it happen?" or "What do we need to do to make it happen?" are called