18) A is useful to identify the steps needed to address the given problem. A) Tree diagram B) Prioritization grid C) Activity network diagram D) Interrelationship digraph E) Affinity diagram 19) is the probability that a good product will be rejected. A) Retailer's risk B) Consumer's risk C) Manufacturer's risk D) Management's risk E) Producer's risk 20) Samples can be according to time or according to sequence. A) Random B) Uncontrollable C) Indefinite D) Systematic E) Stochastic Question (2) [4 marks]: Describe the purpose of: I. Services blueprinting II. Failure modes and effects analysis III. Poka yoka IV. Fault Tree Analysis