Question: 18 User cannot access the directory with access denied warning message. Please list your major steps to resolve the issue. QUESTION 19 Another user's account

18 User cannot access the directory with "access denied" warning message. Please list your major steps to resolve the issue. QUESTION 19 Another user's account was hacked, list what you are going to do to help. QUESTION 20 An email cannot reach recipient and you are asked to help. List the major steps of your troubleshooting plan

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