1)An operations managers objective is to build _____________________ system that satisfies customer needs.

	a.	total quality management
	b.	strong supplier relations
	c.	a positive corporate image
	d.	an effective customer services

QUESTION 2

Some of the underlying basis of business decisions are ___________________.

	a.	community relations and reducing inflation.
	b.	globalization labor relations.
	c.	production and inventory.
	d.	accounting and financial reports.

3)Some of the KSFs that determine selecting a business location in a country include _____________________.

	a.	weather and climate conditions.
	b.	managing quality.
	c.	political risks and government rules.
	d.	the layout of facilities.