1-Most applications today are a Cookie based in the sense that they collect data on clients search and preferences and then start providing recommendations and products that might be of interest to the customer. Based on this, these applications aim to _______________ so it provides the necessary products for delivery. *

a-Understand the Clients Needs

b-Understand the Technology Needs

c-All of the Answers

d-Understand the Suppliers Needs

2-WASSILI is an interactive website that was launched during the lockdown periods. Designed by lebanese engineers to help people abroad send products for their parents using the same UBER technique. Through this site, clients have complete visibility of their interactions with the company. They can track their orders, key metrics and support requests. Moreover, the software helps to strengthen the customer relationship and provides a transparent, secure and open forum for collaboration. Thus such software is an example of: *

a-Customer support

b-Customer portals

c-All the answers

d-Interactive system

3-Samer Sidawi owns a small store that sells old music instruments. To upgrade his business, Samer wanted to add electronic music instruments to his line of products. Since his store is too small to include both types of instruments, Samer decided to sell the old musical instruments online only (storing them in a warehouse) to keep space in his store for the electronic instruments, and hence he is trying to benefit from the ____________ *

a-Multi delivery technique

b-Long tail technique

c-Diversification technique

d-None of the answers