Question: 1.What is wrong with the ending? a. It has negative words. b. It reminds the bad news. c. It does not sound friendly. d. All

1.What is wrong with the ending?

a. It has negative words.

b. It reminds the bad news.

c. It does not sound friendly.

d. All of the above.

2. Which alternative solution (compromise or counterproposal) is the best in this situation?

a. No alternative solution is possible in this situation.

b. Give a small discount for the next purchase.

c. Fix the faded fabric.

d. Refund the money.

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