Question: 1.Why Quality is Important? 2. Consider your school (university or college) as a production system in which the final product is a graduate. For this

1.Why Quality is Important?

2. Consider your school (university or college) as a production system in which the final product is a graduate. For this system:

a. Define quality from customer perspective (Students/labor markets)

b. Explain briefly the TQM elements in the school

c. How would the school control the quality of the graduates?

d. Give examples of the cost of quality (Preventive, Appraisal, Internal Failure & External Failure)

3. What are the differences between internal failure costs and external failure costs. Which one is more important?Explain your answer.

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