Question: 2 . 1 . With reference to the case study below, briefly describe the term that is used to refer to the addition of unapproved

2.1. With reference to the case study below, briefly describe the term that is used to refer to the addition of unapproved work.
On one of my projects that a line manager had promised the customer that additional test would be run. This additional testing was not priced out as part of the original statement of work.
 2.1. With reference to the case study below, briefly describe the

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