Question: 2. After being promoted to store manager for a new branch of a large department store chain, Kathryn was concerned about communication in the store.

2. After being promoted to store manager for a new branch of a large department store chain, Kathryn was concerned about communication in the store. Six department heads reported directly to her, and 50 full-time and part-time sales associates reported to them. Given this structure, Kathryn worried about staying informed about all store operations, not just those coming to her attention as the senior manager. Question: What steps might Kathryn take to establish and maintain an effective system of upward communication in this store

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