Question: After being promoted to become a store manager for a new branch of a large department store chain, Jena has been worrying about communication issues

After being promoted to become a store manager for a new branch of a large department store chain, Jena has been worrying about communication issues within the store environment. Six department heads report directly to her while the department heads receive reports from 50 full-time and part-time sales associates. With the current structure, Jena is worried that she will not be able to receive the latest information about store activities in time, which would serve as an issue not only for her concern but also for the department heads.

What would be your recommendation to Jena in terms of building and maintaining an effective upward communication system in the store?

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