Question: 2. Calls to a technical support center arrive to a Poisson process with a rate of 18 per hour. The time for a support person

2. Calls to a technical support center arrive to a Poisson process with a rate of 18 per hour. The time for a support person to serve one customer is exponentially distributed with a mean of 5 minutes. The support center has 2 technical staff to assist callers. a. Compute the utilization rate (p) b. Compute the average number of customers in the system

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