$2$ emails, collected in a single PDF or MS Word document, uploaded to Blackboard.

Use Email template provided with $$mock$$ company name $($created on template$).$

When preparing your communication, remove any headings that are not needed.

For Example, if C $($Copy$)$ or BC $($Blind Copy$)$ not needed remove and leave only

required headings.

Task:

For this assignment, you will compose two emails, aimed at different audiences with slightly

different purposes. Therefore, while they share the characteristics of business correspondence

$($formal salutations, closings, and correct positions$),$ the tone and content may differ. Draw on

elements of effective email composition and consult Chapter $7($especially pp$.200-206$; $210-211)$

as you complete this assignment. Make sure to draft both emails and review before submission:

$$ Message $1$: Internal Email

You requested a copy of the most recent employee evaluation for your direct report, Tim

Crews. Gina Giadikis from HR sent you the wrong evaluation. You received the

employee evaluation for your co$-$manager, Danielle Rivera, in error. Draft an email to

Gina Giadikis, from the Human Resources department, informing her of the error and

requesting the proper document.

$$ Message $2$: External Email

A client$$s insurance premium payment did not post correctly. The client, Ava Schwartz,

contacted you and informed you of the error. You have corrected the error and the

payment is now posted and will reflect on the next statement. Draft an email apologizing

to the client for the error and informing her of the resolution.

BUS $150$ Business Communication Page $-2-$

Additional Instructions & Assignment Information:

For both email messages, keep in mind the following:

o Professionalism:

Make sure you are using the proper names and positions in your correspondence.

Ensure that your tone is appropriate. Use CC$,$ BCC and FWD options wisely and

only if needed. Remove any of the mentioned headings, if not necessary. Use

proper email etiquette.

o Clarity:

Your emails should clearly state what you are communicating $($e$.$g$.,$ what you

need, what you are apologizing for, etc.$)$ and should omit extraneous information

o Concision:

Your email should convey the message quickly and effectively while still

including proper formatting and salutations$/$closings$.$

o Signature Block:

Make sure to create an appropriate signature block, which indicates you are

an employee of the company.

$$ When you have drafted both messages, walk away and give yourself a break of at least $5$

minutes $($ideally at least an hour$).$ Then, return to read the messages aloud in order to

check for spelling, grammar, or other mechanical issues.

$$ Save both emails in a single document $($PDF or word doc$)$ and upload to Blackboard by

January $12.$

Purpose of Assignment:

The assignment is designed to help you identify and work within the genre of the most common

form of business correspondence: email. All of us of use email, and you have likely discussed the

difference between academic$/$formal and personal uses of email. Beyond obvious differences

such as greetings, tone, and formality of language, there are important characteristics that

distinguish email correspondence in a business setting. This assignment gives you a chance to

explicitly practice those with two different emails, each with a slightly different audience and

purpose: one that is to an internal stakeholder and one that is to an external stakeholder. The

overall goal of this assignment is to observe and practice the genre $($style$,$ format$)$ of email in a

business setting.

The task links to the following course$-$level learning objectives:

$$ Produce clear, concise, and persuasive professional communication of various types.

$$ Habitually revise and edit work before sending, delivering, or submitting it$.$

Evaluation:

Since this assignment is designed to help you practice the conventions of business

correspondence, mechanics, formatting, content, and other elements of email etiquette are the

primary focus of evaluation. Clarity and concision $($do you communicate what you need to and

do you do so quickly and effectively$)$ also matter, but emails that fail to use proper email

etiquette, adopt a professional tone, or are lacking proper salutation and closings will struggle.