2. Exercise 7-2 Proposing an Appeals Process for Nursing Homes

As a follow-up to Exercise 7-1, your training proposal for Big Quality Care Center (BQCC) was a success. Congratulations! Your proposal has been accepted and the training program, together with the entire performance management system is now in place at BQCC. In fact, BQCCs CEO is so pleased with your work that she has forwarded your name to the American Association of Americans and Canadians in Israel (AACI), which keeps a list of nursing homes in Israel. And now, several nursing homes have reached out to you to solicit your consulting services so they can improve their own performance management systems.

To make your services more scalable, you decided to create online tools and services that you can offer to several nursing homes without the need to have to physically visit each. This is particularly important for you, given that you do not reside in Israel. Although no nursing home other than BQCC has reached out to you yet, BQCCs CEO told you that she heard through the grapevine that this will happen soon. So, you decided to create a five-minute PowerPoint presentation describing what an appeals process is and how it would work at a nursing home.

You have done your homework about nursing homes and know that in addition to registered and licensed nurses, they typically employ administration staff (HR, accounting, operations), and also, support staff including custodians, maintenance staff, and groundskeepers. Using the information in Section 7-3 Training Programs for Minimizing Unintentional Rating Errors, and in Section 7-2 Appeals Process, create this five-minute presentation to include

(a) a brief explanation of the nature of an appeals process;

(b) its anticipated benefits; and

(c) its requirements in terms of resources (e.g., time, cost). Be sure to use the notes section of the slides to contain details for the presentation.