2 points As managers reach higher levels in the organization, it is not so much their skills that that they need, but their skills and their business knowledge. * Interpersonal; technical Organizational; observational Technical; interpersonal Communication; financial 2 points All of the following statements are true regarding the resume, except It is historically limited to one page in length It gives the applicant the opportunity to exaggerate and misrepresent the truth It summarizes the applicant's main academic and professional experience It is usually perused by the recruiters to know which applicants deserve to move to the next step of the selection process 5 points Mirna, the HR manager at RAMPS Company, decided to interview Walid, a candidate applying for the "junior accountant" vacancy. During the interview, Mirna was unable to control her laughs because of Walid's unexpected answers and fragile personality. Thus, the facts show that the interviewing method adopted by Mirna is _, and that she has to pay more careful attention to her while conducting interviews. * One-on-one interview; presentation skills Panel interview; physical appearance Group interview; non-verbal communication skills One-on-one interview; non-verbal communication skills 2 points All of the following are potential interviewing problems, except Interviewer domination O Permitting non-job related questions O Free flow of information O Subjectivity 2 points Which training needs assessment among the following is highly concerned with providing training programs oriented toward supporting the firm's strategic planning process? * Person analysis O Business analytics O Organizational analysis O Task analysis 2 points Which of the following is the major reason behind the failure of the performance appraisal systems? * Unclear goals and expectations Employees' strong awareness of their rights Rigid organizational cultures Poor compensation packages Which of the following employment tests measures the candidate's integrity? * Job-knowledge tests Cognitive ability tests O Personality tests O Psychomotor ability tests 2 points An advantage of the 360-degree evaluation is To gain multiple viewpoints To exert pressure on the employee being assessed To decrease the objectivity of the evaluation To increase the subjectivity of the evaluation 2 points Which T&D method is frequently used by restaurant chains to train servers in handling difficult situations, such as angry customers? E-learning Internships Role playing Vestibule training What is the T&D delivery system for 2 points online instruction? * O E-learning O Role playing O Programmed instruction Internships