Question: 2 pts When contacting a customer by telephone, it is important to ask if this is a good time to speak to ensure that we

2 pts
When contacting a customer by telephone, it is important to ask if this is a good time to speak to ensure that we do not create an customer.
Angry
Talkative
Indecisive
Impatient
2 pts When contacting a customer by telephone, it is important

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