2. Suppose an organization has a strong capability to improve quality and you wish to employ that capability to help develop sustainable practices. Identify the actions below that might work well with quality improvement approaches.

Group of answer choices

Choose what to improve based on customer feelings of qualities related to sustainability issues.

Choose what to improve based on customer value (benefits/cost) of attributes related to sustainability issues.

Choose what to improve based entirely on cost savings from addressing sustainability issues.

Use sustainability issues to build brand value.

Use sustainability to build retention and loyalty.

Use sustainability to promote the organizations image.

Build standards, regulations and accounting systems to ensure compliance, and to provide managerial information to support better decision-making related to sustainability issues that can improve stakeholder feelings of satisfaction and dissatisfaction.

Use sustainability concepts to identify new qualities to improve.

Use sustainability concepts to identify new customer groups.

Use sustainability to develop extremely lean products.

of satisfaction and dissatisfaction. Use sustainability concepts to identify new qualities to improve. Use sustainability concepts to identify new customer groups. Use sustainability to develop extremely lean products.