Suppose an organization has a strong capability to reduce defects and you wish to employ that capability to help develop sustainable practices. Identify the actions below that might work well with defect-reduction approaches:

Group of answer choices

Focus on what customers and stakeholders do not like related to sustainability issues.

Choose what to improve based on how much the qualities related to sustainability issues build customer satisfaction.

Choose what to improve based on customer value (benefits/cost) of attributes related to sustainability issues

Choose what to improve based on cost savings from addressing sustainability issues.

Use sustainability issues to build brand value.

Use sustainability to build retention and loyalty.

Use sustainability to promote the organizations image.

Build standards, regulations and accounting systems to ensure compliance, and to provide managerial information to support better decision making related to sustainability issues that can reduce stakeholder feelings of dissatisfaction.

Use sustainability concepts to identify new defects to remove.

Use sustainability concepts to identify new customer groups.