Question: 2. To specify the service level in a contract, the abbreviation SMART is often used. Explain why this term is used in the service level

2. To specify the service level in a contract, the abbreviation SMART is often used. Explain why this term is used in the service level section of the contract. Give examples.

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To specify the service level in a contract, the abbreviation "SMART" is often used. Explain why this term is used in the service level section of the contract. Give examples. (5 marks) (SMART:...

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