Question: 2 . You are the training manager for a large bank. The bank is developing a training program for bank tellers. The purpose of the
You are the training manager for a large bank. The bank is developing a training program for bank tellers. The purpose of the program is to familiarize the tellers with new policies the bank will soon begin instituting regarding several of its services, such checking accounts, saving accounts, and moneymarket accounts. It is important tellers know the specifics of these policy changes and be able to answer customer questions. This is a large bank with facilities in numerous locations. You will have several hundred tellers to train. Teller pay is
low and turnover in this position is high. What are some methods that you would use to best train this content? How would you use these methods? What are some materials you might use? Be specific and provide details.
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