2.1 2.2 Construct a process chart. Revise the process chart to show improvements (15) (10) Step Process Description in Distance in Time meters minutes 1 5 N Patient arrives at Casualty section and reports to 10 admissions clerk Admissions clerk records patients details 5 Patient makes payment at cashiers 25 Patient waits for medical attention in a waiting room 30 30 3 15 4 st 60 LO 5 01 5 6 15 7 8 9 00 30 9 30 10 Patient is moved to an assessment room 10 Nurse records blood pressure, test blood-sugar and records information on chart Patient goes back to waiting room 30 After a delay patient is sent to doctors cubicle 20 Doctor does a clinical assessment makes a diagnosis Patient is sent to X-Ray department where x-rays 150 are taken Patient is sent to the waiting room 120 Patient is sent to the doctors cubicle with X-ray 20 report Doctor treats patient based on x-ray findings Patient is sent to pharmacy to collect medication 75 Patient exits the hospital 50 45 11 15 12 15 13 14 60 15