Question: 21. An audiences working memory is gridlocked and they are unable to follow a speaker when: A. the audience is misinformed B. the audience is

21. An audiences working memory is gridlocked and they are unable to follow a speaker when:

A. the audience is misinformed

B. the audience is experiencing information underload

C. the speakers emotional appeals have been underutilized

D. the audience is experiencing information overload

22. Too much ______ can cause an audience to shut down and stop listening in self-defense.

A. WIIFM

B. fear

C. humor

D. logic

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