21) Service design generally differs from product design in which of the following ways?

A) Service design tends to focus on tangible factors

B) There is less latitude in detecting and correcting errors prior to delivery

C) There is a lesser requirement to be aware of competitors offerings

D) There is less visibility to customers

E) None of the above

22) Which of the following is a major advantage of job specialization in business?

A) increased motivation

B) increased opportunity for advancement

C) increased opportunity for self-fulfillment

D) increased productivity

E) increased job enrichment