2205_MGMT240_90NT Chapter 10 Assignment Return to: Chapter 10-> As a consumer, you've probably bought something that didn't work right or paid for a service that did not turn out the way you expected. Maybe it was a pair of jeans with a rip in a seam that you didn't find until you got home or a watch that broke a week after you bought it. Or maybe your family hired a lawn service to do some yard work and no one from the company showed up on the day promised, and when the gardeners finally appeared, they did not do what they'd been hired for but instead did other things that wound up damaging valuable plants. Your task: Choose an incident from your own experience and write a claim letter, asking for a refund, repair, replacement, or other adjustment. You'll need to include all the details of the transaction, plus your contact address and phone number. If you can't think of such an experience, make up details for an imaginary situation. If your experience is real, you might want to mail the letter. The reply you receive will provide a good test of your claim- writing skills. Use the format below for your letter 1st Paragraph-request a replacement product Middle Paragraph- explains details (why they are writing) Middle Paragraph-explains details (what has been done to solve the problem) Middle Paragraph explains details (when the product was purchased) Closing Paragraph-provide an incentive for the company to honor the claim Closing Paragraph-makes it easy for the customer service rep to contact you