23) Which term refers to a set of quantitative performance measures that human resource managers use to assess their operations? A) ratios B) tools C) metrics D) case studies 24) Modern HR managers are expected to monitor employee engagement, which refers to an employees A) ability to balance family and career B) emotional investment in their work C) personal career goals and objectives D) ethical behaviors and attitudes 25) Which of the following terms refers to the tendency to view members of other social groups less favorably than one's own? A) stereotyping B) discrimination C) tokenism D) ethnocentrism