23a. [CHAPTER 7 - MOTIVATION] When I was a doctoral student at the University of Illinois one of my professors, Greg Oldham (you will learn about him at the end of the term), was contacted by a well-known insurance company. Their claims processors were responsible for inputting data for insurance claims and were making lots of mistakes that delayed payments to customers. The job involved sitting in front of a computer for long hours typing in numbers. It was tedious, monotonous, and boring. One recommendation Professor Oldham made was to let workers bring electronic devices and headphones to their workstations so they could listen to whatever music they wanted as they did the job. What aspect of Herzberg's TWO-FACTOR THEORY was addressed and what effect did it have (note: think carefully about what does and does not change before choosing)? * Existence, increased motivation Hygiene, decreased dissatisfaction Hygiene, increased satisfaction Motivator, decreased dissatisfaction Motivator, increased satisfaction 23b. Why do you think your choice for 23a (above) is the correct response? Note: do not simply provide a definition. A good response will match one or more aspects of the scenario to elements of this Key Topic. In other words, explain what you see in the scenario that relates to what you know about the topic. Your