25 refers to the ongoing planned effort by managers and leaders in an organisation to manage change as a means of improving organisational performance 26 27 Internal communication (b) Culture audit; (c) Organisational culture analysis (d) Organisational development Organisational culture analysis measures (a) Commitment (b) Creativity (c) Collaboration and commitment Collaboration, commitment and creativity Duma has been very aware of the number of orphanages in the Port Elizabeth area. The increase in the number of children in the orphanages is due to the prevalence of HIV and AIDS in this region of the country. Duma lost his parents at an early age and grew up with his relatives. Duma knew that he would want to give back to his community when he started his own business. He had decided to have several events for children in orphanages through the year. Duma is responding to environment. (a) Economic (b) Social Physical Technological Which of the following are features characterised the typical business environment? (a) Complexity of the environment, increasing instability and environmental uncertainty (b) Complexity of the environment, increasing instability and environmental variables are not related (c) All of the above (d) None of the above 28