26. The control process is a one-step process that compares actual performance against a standard.

a. True

b. False

27. The higher your ________, the more self-confidence you have in your capability to succeed in a job.

a. self-efficacy

b. self-esteem

c. social concern

d. job possibility

28. Performance is the completion result of an activity.

a. True

b. False

29. The standard that controls the effectiveness of a control system is how well it decreases redundant costs.

a. True

b. False

30. In the first step of strategic management, the mission of the firm answers the question of; ________

a. What business do we like?

b. What is our reason for being in the business?

c. no answer

d. Who are our creditors?