Question: 27. Define what is Efficiency in a Contact Centre & what are the measures that's taken into count. [2] 28. List down 2 possible types

27. Define what is Efficiency in a Contact Centre

27. Define what is Efficiency in a Contact Centre & what are the measures that's taken into count. [2] 28. List down 2 possible types of Unproductive Time spent at Contact Centre. [2] 29. Define the meaning for Shrinkage & list down 4 types of shrinkage that may take place in a Contact Centre. [5]

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