2nd point gap

Process Mapping Assignment (5%) - Individual assignment Create a cross functional or basic process map of a process for the following examples: - Approx. 10-15 process activities (inclusive of decisions, delays, etc.) - Option to create in Visio or excel - Include decision points, parallel/alternative path - Identify 'value add & non-value add' steps or process activities Estimate or measure times for each step - Conduct cycle time analysis or determine cycle time efficiency. Summarize your findings or conclusion in a few sentences. Process Mapping Assignment Options 1. You work at Starbucks as a Barista, customer places an order for Pumpkin spice latte with easy whipping cream and soy milk. 2. You work at GAP, customer brought in 3 items for return. She only has receipt for 1 item and no receipts for the other two. GAP 3. You and your friend have plans to watch a game at BC Place. Create process map which includes purchasing food prior to taking seat. BCPLACE RCIT